LEGAL / ZERRMAT LLC
Cancellation Policy
This policy summarizes how cancellation requests are handled. The signed agreement controls the specific engagement.
Effective: September 2, 2026
Before work begins
A request to cancel before work starts will be handled under the signed proposal or agreement, including any non-refundable planning, reservation or third-party costs.
After work begins
Either party may end an engagement only as allowed by the signed agreement. The client remains responsible for work completed, time reserved when contractually applicable, approved expenses and non-cancellable commitments through the effective termination date.
Pauses and client delay
If required content, access, feedback or approvals are delayed, ZERRMAT may adjust the schedule, pause the engagement or apply restart terms stated in the agreement. A prolonged pause does not automatically create a refund right.
Handover after cancellation
After payment of amounts due, ZERRMAT will provide the completed and transferable materials required by the agreement. Drafts, unused concepts, internal methods, licensed assets and third-party materials remain subject to the signed scope and applicable licenses.
How to request cancellation
Submit a written request through the established project communication channel or to support@zerrmat.com and identify the engagement. Cancellation is effective only when confirmed according to the signed agreement, which controls the specific cancellation terms.