Refund & Dispute Policy

Professional services

ZERRMAT provides scoped professional services, not off-the-shelf consumer goods. Fees, deposits, milestones and payment schedules are defined in the relevant proposal, statement of work or service agreement.

Refunds

Amounts already earned for completed work, committed specialist time, purchased third-party services or non-cancellable costs are generally non-refundable. Any non-refundable deposit or milestone term applies only when clearly stated in the applicable proposal, invoice or signed agreement. Any refund eligibility is determined by the signed scope, work completed, costs committed and applicable law. No website statement overrides a signed agreement.

Billing concerns

If you believe a charge is incorrect or wish to request a refund review, contact support@zerrmat.com promptly with the invoice, payment date and concern. We will review the relevant scope and payment record in good faith.

Disputes and chargebacks

Please give ZERRMAT a reasonable opportunity to investigate a billing concern before initiating a chargeback. This does not remove any rights available under applicable law or your card issuer’s rules. Fraudulent or abusive disputes may be contested with the signed scope and delivery records.